Great question — and one we hear often! Our enclosures are large, lightweight products, which means Australia Post calculates shipping using cubic weight (dimensional weight) rather than actual weight. The cost is based on the physical size of the package, not how heavy it is.

We use Australia Post for all deliveries to ensure reliable nationwide coverage. Our packaging is sized specifically to protect your enclosure in transit.

Standard Australian shipping rates:

• 100g–3kg: $16.95 Parcel Post / $26.95 Express
• 3kg–5kg: $26.95 Parcel Post / $36.95 Express
• 5kg–7kg: $36.95 Parcel Post / $46.95 Express
• 7kg+: $46.95 Parcel Post / $56.95 Express

Brilliant customer service!!! Good pricing and quick delivery. Very happy. — Kevin M., verified customer

Orders are typically dispatched within 2–3 business days. Once dispatched:

• Parcel Post: 2–8 business days
• Express Post: 1–4 business days
• International (NZ & North America): 6–14 days

Delivery times may be extended during busy periods and public holidays. You'll receive tracking information once your order is dispatched.

Shipped really fast — enclosure is amazing quality. Easy to set up and very good size for the price. — Lizzie C., verified customer

We deliver throughout mainland Australia and Tasmania via Australia Post. We also ship to New Zealand and North America (USA & Canada).

International rates: NZ from $32.95 NZD · USA from $29.95 USD.

We were amazed how quickly it came from Australia to the U.S.! Bravo! — Melanie A., verified US customer

Once dispatched you'll receive an email with your Australia Post tracking number. Track at auspost.com.au or via the Australia Post app.

If you haven't received a tracking email within 3 business days, check your spam folder first, then contact us at sales@popupchameleon.com.

PUC1000 (1m × 1m × 75cm) — Our most popular size. Ideal for bearded dragons, blue tongue lizards, and smaller snakes. Lightweight and great for travel.

PUC1250H (1m × 1m × 125cm) — Taller option, perfect for reptiles that like to climb. Great for water dragons and enrichment items like logs and plants.

PUC2000 (2m × 1m × 75cm) — Our largest flat option. Brilliant for multiple reptiles or larger pythons. Customers are often surprised by just how big it is!

PUC1350H / PUC1850H — Tall, spacious options for pythons, larger monitors, or wildlife carers.

Not sure? Contact us — we're happy to help you pick the right size.

It is massive! They have so much room. Very well made. — Rebecca L., verified customer

You're definitely not alone — this is our most common question! The enclosures use a pop-up tent frame, which can feel tricky the first couple of times. Once you know the trick, it gets much easier.

The key: Fold from the diagonal corners (top-right and bottom-left), twisting the frame inward on itself. Don't try to fold it flat — it needs to twist into three overlapping circles.

👉 Watch our step-by-step video guide — the second video covers packing down specifically. For larger enclosures, having a second pair of hands helps!

It took a while to figure out — but after that it's pretty easy. Overall I'm really happy! — Rhyanon S., verified customer

Setting up is much easier than packing down! Simply remove the enclosure from its bag, hold it horizontally and let it pop open — it springs into shape in seconds.

Use the two included pegs to anchor it to the ground on windy days. For added stability check out our Frame Kits.

👉 View our full installation video guide

Pops out nice and easy and our blue tongue lizard loves it set up on the grass. — Harrison F., verified customer

Our enclosures are made from commercial-grade, UV-stabilised mesh designed to handle outdoor conditions. The key to maximum lifespan is to pack it away after each use rather than leaving it set up permanently outdoors.

Like any fabric left in Australia's harsh UV, permanent outdoor exposure will cause fading and accelerate wear. Used as intended — set up for outdoor sessions then packed away — customers regularly report their enclosures lasting well with no signs of wear.

If you notice any issues, email sales@popupchameleon.com with photos and we'll do our best to help.

My second enclosure has been set up in the same spot for months without any signs of wear or tear. Just shows the quality. — Joshua C., verified customer

Yes — the commercial-grade mesh provides a secure barrier from birds of prey, cats, and other wildlife from above and all sides.

Important: Enclosures are designed for supervised outdoor sessions. We don't recommend leaving your reptile unattended for extended periods, especially overnight or in extreme heat.

I have 2 bearded dragons and they love it! Keeps them safe from birds of prey. — Luke G., verified customer

Absolutely — portability is one of the standout features! They pack into a compact carry bag, making them perfect for camping, caravanning, holidays, or moving between homes. The PUC1000 is particularly popular for travel thanks to its compact packed size.

Absolutely amazing for travelling with our little bearded dragon! Easily set up and packed up — perfect size! — Elke B., verified customer

While designed with reptiles in mind, our enclosures have been used creatively by all kinds of animal owners — cats, quails, sugar gliders, flying foxes, rescue birds, turtles, and even foster kittens!

Unsure if it's suitable for your animal? Get in touch — we're happy to help.

We use them every day for sunning our Lizards and Snakes. Great products and always great service. — Dionne R., Wild Rangers, verified customer

• Credit/Debit cards: Visa and Mastercard
• Digital wallets: Apple Pay, Google Pay
• Buy now pay later: Afterpay
• Online payments: PayPal, Shop Pay

All transactions are processed securely through Shopify's payment system.

No — you can check out as a guest. Creating an account is optional but gives you easy order tracking, order history, and faster checkout next time.

Once placed, orders cannot be altered. Any additions are treated as a new order with a separate freight charge.

Cancellations: Orders may be cancelled prior to dispatch, however a $5.00 administration fee applies and the balance will be refunded within 10 working days.

Contact us at sales@popupchameleon.com as soon as possible — the sooner you reach out, the better the chance we can stop it before dispatch.

Absolutely. We do not use, nor provide your customer information to third parties for any reason other than to fulfil your order. Read our full Privacy Policy for details.

If your item arrives damaged or faulty, please contact us at sales@popupchameleon.com with photos of the issue within a reasonable timeframe and we will work with you to find the best solution.

For full details visit our Delivery & Returns page. We genuinely care about every customer's experience and will always do our best to make things right.

Our enclosures are built from commercial-grade materials designed to last when used and stored correctly. If you experience premature wear you believe is a product issue, please get in touch at sales@popupchameleon.com with photos of the affected areas. We take quality seriously and will always investigate.

Natural UV from the sun is one of the most beneficial things you can provide. Even a few hours outdoors on a warm day can make a noticeable difference — helping with calcium absorption, natural behaviour, and overall mood.

• Never leave reptiles outside in extreme heat (above 35°C can be dangerous)
• Always provide a shaded area within the enclosure
• Supervise outdoor sessions — don't leave unattended
• Introduce outdoor time gradually for first-timers
• Bring inside before it gets cold

My bearded dragon is so much more relaxed now that he can sit on a rock in the sun all day. No more pacing his tank. — Jane S., verified customer

Completely normal, especially for reptiles that have spent most of their life indoors. Start with short sessions on mild, warm days. Stay nearby so your reptile can see and smell you. Most quickly learn to love it!

Popular additions include rocks and logs for basking and climbing, hides for shade and security, plants (real or artificial), and substrate like grass or sand. Pair with our Base Sheet for easy cleanup, plus food and water for longer sessions.

See how other customers set up their enclosures on our Inspiration Hub.

Preparation: Add 120ml of boiling water to the 65g tub, mix thoroughly, replace the lid and refrigerate until firm.

Storage: Refrigerate for up to 14 days, or freeze in cubes for up to 3 months — a great tip to reduce waste.

Serving: Cut into appropriately sized cubes. Mix with calcium powder and fresh food for a complete diet.

I can make up the amount I need and even freeze it. Take a few out of the freezer, let them thaw, and voilà! Highly recommend. — Lynne H., verified customer

Our Calcium Powder is 100% Calcium Carbonate. Best used mixed with fresh vegetables, fruits, or live insects. Suggested use: approximately one level teaspoon per 500g of fresh food. You can also lightly dust live insects or mix into gel food.

Our Reptile Pellets work well alongside a varied diet of fresh vegetables, fruits, and live insects. If your reptile isn't keen at first, try mixing a small amount in with their favourite food.

Compared to pet store brands it's a night and day difference in amount for price. — Joshua C., verified customer