Delivery and Returns
Delivery within Australia
Delivery within Australia via Australia Post (Parcel Post & Express Post). We service virtually all areas of Australia, with only those areas not serviced by Australia Post being excluded. Please visit auspost.com.au for more information on delivery speeds and coverage.
Our standard delivery charges are based on the cubic weight of your order (see below for details):
| Weight | Parcel Post | Express Post |
|---|---|---|
| Up to 500g | $12.95 | $18.95 |
| 500g – 3kg | $19.95 | $29.95 |
| 3kg – 5kg | $26.95 | $36.95 |
| 5kg – 7kg | $36.95 | $46.95 |
| 7kg+ | $46.95 | $56.95 |
| Product | Actual Weight | Box Dimensions | Cubic Weight |
|---|---|---|---|
| PUC1000 | 1.5kg | 39 × 39 × 6.5cm | 2.85kg |
| PUC2000 | 2.4kg | 41 × 41 × 8cm | 3.78kg |
| PUC1250H | 1.8kg | 48 × 48 × 6.5cm | 4.32kg |
| PUC1350H | 3.8kg | 52 × 52 × 8cm | 6.08kg |
| PUC1850H | 3.5kg | 67 × 67 × 6.5cm | 8.42kg |
| Pop-up Pond | 1.65kg | 43 × 15 × 32cm | 5.16kg |
Estimated delivery times
Parcel Post: 2–8 business days
Express Post: 1–4 business days
How cubic freight rates are calculated
Australia Post calculates shipping costs based on the greater of the parcel's actual weight and its cubic weight. Cubic weight is calculated by multiplying the parcel's dimensions (length × width × height in metres) by 250. For large but lightweight items such as our enclosures, cubic weight will almost always be the determining factor.
International Shipping
Deliveries to New Zealand
Deliveries to New Zealand are sent via International Standard Post.
| Weight | Rate (NZD) |
|---|---|
| Up to 500g | $24.95 |
| 500g – 1kg | $30.95 |
| 1kg – 3kg | $43.95 |
| 3kg – 5kg | $56.95 |
| 5kg+ | $67.95 |
| Product | Cubic Weight | Ships to NZ? |
|---|---|---|
| PUC1000 | 2.85kg | ✓ |
| PUC2000 | 3.78kg | ✓ |
| PUC1250H | 4.32kg | ✓ |
| PUC1350H | 6.08kg | On request |
| PUC1850H | 8.42kg | On request |
| Pop-up Pond | 5.16kg | ✓ |
Please note: We are currently unable to ship the PUC1350H or PUC1850H to New Zealand via Australia Post due to parcel size. We can arrange shipping for these models via international courier (e.g. FedEx, DHL or UPS) — please contact us at sales@popupchameleon.com prior to placing your order for a quote.
Please note: A New Zealand Low Value Goods (LVG) levy applies to all parcels entering New Zealand. This is included in our shipping rates above.
Estimated delivery time: 6–10 business days
Deliveries to the USA
Deliveries to the United States are sent via International Standard Post. All duties and taxes are covered by Pop-up Chameleon — there are no surprise charges at your door.
| Weight | Rate (USD) |
|---|---|
| Up to 500g | $38.95 |
| 500g – 1kg | $49.95 |
| 1kg – 3kg | $72.95 |
| 3kg – 5kg | $95.95 |
| 5kg+ | $111.95 |
| Product | Cubic Weight | Ships to USA? |
|---|---|---|
| PUC1000 | 2.85kg | ✓ |
| PUC2000 | 3.78kg | ✓ |
| PUC1250H | 4.32kg | ✓ |
| PUC1350H | 6.08kg | On request |
| PUC1850H | 8.42kg | On request |
| Pop-up Pond | 5.16kg | ✓ |
Please note: We are currently unable to ship the PUC1350H or PUC1850H to the USA via Australia Post due to parcel size. We can arrange shipping for these models via international courier (e.g. FedEx, DHL or UPS) — please contact us at sales@popupchameleon.com prior to placing your order for a quote.
Estimated delivery time: 8–14 business days
All other countries
We can manually place orders on your behalf — please contact us at sales@popupchameleon.com and we'll assist with your order. Shipping will be quoted based on your location and sent via Australia Post or international courier (e.g. FedEx, DHL or UPS).
Returns
Please Note: We are unable to offer returns for International orders (orders delivered outside of Australia). If your Pop-up Chameleon is defective, we will require photographic evidence of the defect. If approved, you'll be refunded on your original payment method (less freight cost). Please remember it can take some time for your bank or credit card company to process and post the refund. For any concerns please contact us at sales@popupchameleon.com.
Returns within Australia
We have a 14-day return policy for defective products, which means you have 14 days after receiving your Pop-up Chameleon enclosure to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need to provide a receipt or proof of purchase.
Please Note: Returns are limited to product defects and will not be considered due to change of mind.
To start a return, please contact us at sales@popupchameleon.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Important: The cost of return will be the responsibility of the customer and in the event of a refund being issued this will not include the original freight cost.
Damages and issues
Please inspect your Pop-up Chameleon enclosure upon receiving your order and contact us immediately if the item is defective or has been damaged in transit, so we can evaluate the issue and advise on a course of action.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method (less freight cost). Please remember it can take some time for your bank or credit card company to process and post the refund.
If you have any concerns please contact us at sales@popupchameleon.com.