Delivery and Returns
Delivery within Australia
Delivery within Australia via Australia Post (Parcel Post & Express Post) we service virtually all areas of Australia with only those areas not serviced by Australia Post being excluded. Please visit https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage for more information on speed and delivery.
Our standard delivery charge for packages weighing between 100g - 3kg is $16.95 (Parcel Post) or $26.95 (Express Post) Australia-wide per delivery.
Orders containing packages weighing between 3kg - 5kg will increase the delivery charge per delivery to $26.95 (Parcel Post) or $36.95 (Express Post) Australia Wide per delivery.
Orders containing packages weighing 5kg + will increase the delivery charge per delivery to $36.95 (Parcel Post) or $46.95 (Express Post) Australia Wide per delivery.
| Enclosure Model | Package Weight | Package Dimensions |
| PUC1000 | 1.3kgs | 39cm x 39cm x 6.5cm |
| PUC2000 | 2.2kgs | 41cm x 41cm x 8cm |
| PUC1250H | 1.7kgs | 48cm x 48cm x 6.5cm |
| PUC1350H | 3.1kgs | 52cm x 52cm x 8cm |
| PUC1850H | 3.1kgs | 67cm x 67cm x 6.5cm |
Estimated delivery times
Parcel Post: Will be delivered between 2 - 8 days
Express Post: Will be delivered between 1 - 4 days
International Shipping
Deliveries to New Zealand
Deliveries to New Zealand are send via International Standard Post (Parcel Post)
Our standard delivery charge for packages weighing between 100g - 3kg is $32.95 (NZD - Parcel Post) per delivery.
Orders containing packages weighing between 3kg - 5kg will increase the delivery charge per delivery to $42.95 (NZD - Parcel Post) per delivery.
Orders containing packages weighing 5kg + will increase the delivery charge per delivery to $52.95 (NZD - Parcel Post) per delivery.
| Enclosure Model | Package Weight | Package Dimensions |
| PUC1000 | 1.3kgs | 39cm x 39cm x 6.5cm |
| PUC2000 | 2.2kgs | 41cm x 41cm x 8cm |
| PUC1250H | 1.7kgs | 48cm x 48cm x 6.5cm |
Please Note: We are currently unable to ship either the PUC1350H or PUC1850H to New Zealand via Australia Post due to the size of the package. We can manually send these sizes to New Zealand via International Courier (eg. Fedex, DHL or UPS), please contact us via email sales@popupchameleon.com prior to placing your order for a shipping quote.
Estimated delivery times
Parcel Post: Will be delivered between 6 - 10 days
Deliveries to the USA
Deliveries to North America are sent via International Standard Post (Parcel Post)
Our standard delivery charge for packages weighing between 100g - 3kg is $29.95 (USD - Parcel Post) per delivery.
Orders containing packages weighing between 3kg - 5kg will increase the delivery charge per delivery to $55.95 (USD - Parcel Post) per delivery.
Orders containing parcels weighing 5kg + will increase the delivery charge per delivery to $73.95 (USD - Parcel Post) per delivery.
| Enclosure Model | Package Weight | Package Dimensions |
| PUC1000 | 1.3kgs | 39cm x 39cm x 6.5cm |
| PUC2000 | 2.2kgs | 41cm x 41cm x 8cm |
| PUC1250H | 1.7kgs | 48cm x 48cm x 6.5cm |
Please Note: We are currently unable to ship either the PUC1350H or PUC1850H to the USA via Australia Post due to the size of the parcel. We can manually send these sizes to USA via International Courier (eg. Fedex, DHL or UPS), please contact us via email sales@popupchameleon.com prior to placing your order for a shipping quote.
Estimated delivery times
Parcel Post: Will be delivered between 8 - 14 days
If you have any questions about shipping please contact us at sales@popupchameleon.com.
For all other Countries
We can manually place orders on your behalf please contact us via email sales@popupchameleon.com and we can assist in placing your order. Shipping will be quoted based on you location and we will either ship via Australia Post or International Courier (eg. Fedex, DHL or UPS).
Returns
Please Note: We are unable to offer returns for International orders (Order delivered outside of Australia). If your Pop-up Chameleon is defective, we will require photographic evidence of the defect.
If approved, you’ll be refunded on your original payment method (less freight cost). Please remember it can take some time for your bank or credit card company to process and post the refund. For any concerns please contact us at sales@popupchameleon.com.
Returns within Australia
We have a 14-day return policy for defective products, which means you have 14 days after receiving your Pop-up Chameleon enclosure to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need to provide a receipt or proof of purchase.
Please Note: Returns are limited to product defects and will not be considered due to change of mind.
To start a return, please contact us at sales@popupchameleon.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Important: The cost of return will be the responsibility of the customer and in the event of a refund being issued this will not include the original freight cost.
Damages and issues
Please inspect your Pop-up Chameleon enclosure upon receiving your order and contact us immediately if the item is defective or has been damaged in transit, we can then evaluate the issue advise as to course of action.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (less freight cost). Please remember it can take some time for your bank or credit card company to process and post the refund.If you have any concerns please contact us at sales@popupchameleon.com.